What we do
Information and referral service
An advice service every working day, in Geneva and Zurich, for any cross-border family question. The service is free and open to all.
Advice helpline
Free of charge, every working day
ISS Switzerland answers your questions by telephone and email from its offices in Geneva and Zurich.
Who is this service for?
Through its helpline, ISS Switzerland answers questions by telephone and email from private individuals, authorities, child and adult protection services, other cantonal institutions and private organisations.
- Private individuals
- Authorities
- Child and adult protection services
- Cantonal institutions
- Private organisations
What questions?
We provide information and guidance on the international legal framework and international procedures relating to child and adult protection issues. We also provide information on our intervention services and our specific options abroad.
- Parental responsibility
- Child abductions
- Document searches
- Origins searches
- Tracing people