First contact
Through our telephone helpline, every working day in Geneva and Zurich, or via the request for assistance form.
Reviewing the request
Our interdisciplinary team checks whether an intervention is relevant and feasible, in Switzerland and abroad.
Activating the network
Steps taken with our partners in Switzerland (child and adult protection authorities, other authorities) and abroad, through the ISS network present in 120 countries.
Support and follow-up
Interviews, consultations in Geneva or Zurich, referral to mediation or legal support, until the case is resolved.
The cost of ISS Switzerland’s services is set according to a scale of fees for private individuals and mandating services in the different cantons. Depending on the situation, the request may be referred to one of our services: social and legal support, international family mediation, transnational family consultations or return assistance.