About us

How a request for assistance is handled

From first contact to the follow-up of your case, every request follows a clear, confidential and individual path.

1

First contact

Through our telephone helpline, every working day in Geneva and Zurich, or via the request for assistance form.

2

Reviewing the request

Our interdisciplinary team checks whether an intervention is relevant and feasible, in Switzerland and abroad.

3

Activating the network

Steps taken with our partners in Switzerland (child and adult protection authorities, other authorities) and abroad, through the ISS network present in 120 countries.

4

Support and follow-up

Interviews, consultations in Geneva or Zurich, referral to mediation or legal support, until the case is resolved.

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The six steps ISS follows to handle a request: receiving the request, analysing the issue, finding partners in the countries concerned, forwarding the case documents, correspondence between partners, putting a solution in placeThe six steps ISS follows to handle a request: receiving the request, analysing the issue, finding partners in the countries concerned, forwarding the case documents, correspondence between partners, putting a solution in placeDie sechs Schritte, mit denen der SSI eine Anfrage bearbeitet: Eingang der Anfrage, Analyse der Thematik, Suche nach Partnern in den betroffenen Ländern, Übermittlung der Falldokumente, Korrespondenz zwischen den Partnern, Umsetzung einer LösungLe sei fasi con cui il SSI tratta una richiesta: ricezione della richiesta, analisi della tematica, ricerca di partner nei Paesi interessati, trasmissione dei documenti, corrispondenza tra i partner, attuazione di una soluzione

The cost of ISS Switzerland’s services is set by a fee schedule for private individuals and commissioning services in the various cantons.

A situation to submit to us?

Contact request